Effective Date: 23/04/2025
Welcome to CARMEN PERFUMES. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit or make a purchase from our website: https://carmenperfumes.ae (“Site”). We value your privacy and are committed to maintaining your trust.
By accessing or using our Site, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect information to provide a secure and personalized shopping experience, including:
- Personal Information: Name, email address, phone number, billing/shipping address.
- Payment Information: Credit/debit card data (handled securely via Telr, not stored by us).
- Account Data: Login credentials, preferences, and communications.
- Technical Data: IP address, browser type, device information, and geographic location.
- Usage Data: Pages visited, actions taken, and time spent on the site.
2. How We Use Your Information
We use your data to:
- Process orders and payments securely
- Provide product delivery and support
- Personalize your shopping experience
- Improve our website’s functionality and performance
- Communicate offers and promotions (with your consent)
- Ensure legal and regulatory compliance
3. Payment Processing and Security
All card payments are processed through Telr, a secure and PCI DSS-compliant payment gateway.
- We do not store or access your complete credit/debit card details.
- Your payment details are encrypted and transferred directly to Telr.
- Visa and MasterCard debit and credit cards in AED are accepted.
- Although prices are displayed in AED, QAR, or OMR, the final transaction currency is AED for debit or credit card payment using secured Telr payment gateway. Your card issuer will handle any currency conversion.
- AED, QAR, or OMR transactions a=can be processed through Tabby and Tamara secured payment gateway.
- We take reasonable precautions to protect your information during payment, including SSL encryption and secure server configurations.
4. Cookies and Tracking Technologies
To enhance your experience and help us better understand user behavior, we use cookies and the following analytics and tracking tools:
- Google Analytics – Provides insights into website traffic and user behavior.
- Google Search Console & Bing Webmaster Tools – Help manage search engine indexing and visibility.
- Meta Pixel (Facebook/Instagram) – Tracks conversion events and ad performance.
- Snapchat Pixel – Measures user engagement and conversions from Snapchat campaigns.
- X Pixel (formerly Twitter) – Analyzes campaign effectiveness from the X platform.
Cookies help us remember preferences, track shopping cart activity, and serve relevant content. You can control cookie behavior via your browser settings.
5. Sharing Your Information
We do not sell, lease, or rent your personal information to third parties.
We may share information with trusted third parties strictly for the purposes of:
- Payment processing (e.g., Telr)
- Product delivery (logistics providers)
- Email and marketing tools (with your consent)
- IT support and website hosting
All partners are contractually bound to maintain the confidentiality and security of your data.
6. Data Retention
We retain personal data for as long as needed to fulfill the purpose for which it was collected, including:
- Fulfilling orders
- Legal and accounting obligations
- Improving services and user support
You may request deletion of your data, subject to applicable legal limitations.
7. Your Rights
Depending on your country’s laws (UAE, Qatar, Saudi Arabia, Bahrain, etc.), you may have the right to:
- Request access to the data we hold about you
- Correct inaccurate or incomplete data
- Delete personal data, where permitted by law
- Object to or restrict certain types of processing
- Withdraw consent for direct marketing communications
For data access or modification requests, email: [email protected]
8. Data Protection Measures
We take serious precautions to safeguard your data:
- Industry-standard SSL encryption
- Secured servers and firewalls
- Controlled access to personal data
- Regular security audits and updates
While we strive for maximum security, no digital platform can guarantee 100% protection. Use the Site with discretion and ensure your own account security.
9. Use by Minors
Users under the age of 18 are not permitted to register or transact on the Site. We do not knowingly collect personal information from individuals under 18 years old.
10. International Users
If you are accessing our Site from outside the UAE, including Qatar, Saudi Arabia, and Bahrain, your data will be processed and stored in the United Arab Emirates, subject to local laws.
11. Links to External Sites
Our Site may contain links to external websites. We are not responsible for their content or privacy practices, and encourage you to review their policies before submitting any personal information.
12. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page and will take effect immediately upon publication. We encourage users to review the policy regularly to stay informed.
13. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
CARMEN PERFUMES
Email: [email protected]
Phone: +971 52 712 1217
Address: Dubai, United Arab Emirates