مجموعة هيرموسا (HM)

Thank you for shopping with CARMEN PERFUMES. We are committed to delivering your orders safely, promptly, and in perfect condition. This Delivery Policy outlines the shipping methods, delivery timeframes, fees, and procedures to ensure a smooth and transparent experience.

1. Delivery Scope

We deliver our products to all countries, with a primary focus on customers in the United Arab Emirates (UAE), Qatar and the GCC region. International shipping is also available.

All orders are shipped using trusted third-party courier services with tracking capabilities to ensure your package is secure from dispatch to delivery.

2. Delivery Timeframes

• Within UAE & Qatar: 1 – 4 working days
• Other GCC Countries: 2 – 7 working days
• Europe & International Destinations: 4 – 10 working days

Note: Delivery timelines may vary during high-demand periods or due to customs delays in international destinations.

3. Delivery Fees

RegionDelivery Fee (AED)UAEAED 30QatarAED 60Other GCC CountriesAED 165All Other CountriesAED 260

• Urgent Delivery Options (if available) will be calculated and displayed at checkout depending on the destination and courier availability.
• Promotional free delivery offers may apply from time to time and will be communicated on the website.

4. Proof of Delivery

• Customers are required to sign the delivery receipt upon receiving the package to confirm that the order was received in good condition.
• The signed receipt acts as proof of successful delivery.
• If you are unavailable at the time of delivery, the courier will contact you for rescheduling or rerouting.

5. Shipping and Product Handling

All products are:

• Carefully inspected before dispatch to ensure they are in perfect condition.
• Securely packaged to prevent damage during transit.
• Accompanied by a shipping label and invoice for reference.

We do our best to avoid delays; however, incomplete or inaccurate addresses and unreachable contact numbers may cause delivery issues. Please ensure your address details and phone number are correct when placing your order.

6. Undelivered or Returned Shipments

If a shipment is returned due to:

• An incorrect address
• Unavailability of the recipient
• Refusal to accept delivery

You may be responsible for additional shipping charges to have the item re-delivered.

7. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email or SMS so you can monitor its journey in real time.

8. Questions & Support

For further information regarding your shipment, delivery fees, or tracking updates, please contact us at:

CARMEN PERFUMES
Email: info@carmenperfumes.ae
Phone: +971 50 522 7353
Address: Dubai, United Arab Emirates